KLINGER Finland’s values guide the actions of the company and all its employees, thus also forming the basis for our quality policy.
KLINGER Finland’s values are:
» we take care of our customers and each other
» we follow common ground rules
» continuous improvement
Policies and goals
KLINGER Finland takes pride in being a responsible company. Responsible business operations cover economic, environmental and social responsibilities, which at KLINGER Finland are all based on the principles of sustainable development. As a part of responsible business operations, KLINGER Finland Oy has a Management System which is certified according to ISO9001:2015 Quality Management System, ISO14001:2015 Environmental Management System, and OHSAS18001:2007 Occupational Health and Safety Management (OHS) standards. The company management is committed to the management system and the entire personnel has been given orientation training of it. As a complementing element of the environmental system, the company is also committed to following the principles of the Motiva’s Energy Efficiency Agreements.
With its operations, KLINGER Finland Oy aims to ensure that the set quality, environmental and OHS goals are met on the level required by the stakeholder groups (incl. legislation). Customer-specific special needs in quality, environmental and OHS issues are defined case-specifically according to the nature of the transaction.
Feedback on customer satisfaction is obtained through customer visits, contacts, observations, claims, customer satisfaction surveys and industry reports.
The feedback received is registered into our databases. Feedback will be handled internally in separate claim settling meetings, sales meetings or between the persons involved, based on which the operations will be developed and corrective actions taken.